KRISTANTI RAMBU BANJA URU; PINGKY ALFA RAY LEO LEDE; RAYNESTA MIKAELA INDRI MALO. Sentiment Analysis of Students Toward Academic Services at Universitas Kristen Wira Wacana Sumba Using the SERVQUAL Method. Journal of Artificial Intelligence and Engineering Applications (JAIEA), [S. l.], v. 6, n. 1, p. 224–229, 2026. DOI: 10.59934/jaiea.v6i1.2683. Disponível em: https://mail.ioinformatic.org/index.php/JAIEA/article/view/2683. Acesso em: 17 oct. 2026.