Analysis of Internet Network Quality of Service (QoS) at Yamaha Central Office Palembang using Wireshark

Zella Alfharizi; Karnadi; Apriansyah

doi:10.59934/jaiea.v5i2.2193

Authors

Zella Alfharizi Universitas Muhammadiyah Palembang
Karnadi` Universitas Muhammadiyah Palembang
Apriansyah Universitas Muhammadiyah Palembang

DOI:

https://doi.org/10.59934/jaiea.v5i2.2193

Keywords:

Internet Network, Quality of Service, Network Performance, Office Network

Abstract

The rapid growth of internet usage in office environments demands reliable and consistent network performance to support daily operational activities. However, unstable network quality may lead to communication delays, data transmission errors, and decreased work productivity. Therefore, the research problem addressed in this study is the lack of objective evaluation regarding the actual Quality of Service (QoS) performance of office internet networks. This study aims to analyze and evaluate the Quality of Service of the internet network at the Yamaha Central Office Palembang by measuring key QoS parameters, including throughput, packet loss, delay, and jitter. The objective is to determine whether the existing network performance meets acceptable service quality standards for office operations. A quantitative descriptive method was employed in this research. Data were collected through direct observation and real-time packet capturing using Wireshark during active network usage within a specific measurement period. The captured network traffic data were then processed and analyzed quantitatively based on standard QoS measurement criteria. The results show that the network achieved a throughput of 2416 kbit/s, packet loss of 0.0%, an average delay of 3.53 ms, and jitter of 3.22 ms. These values indicate that the internet network performance at the Yamaha Central Office Palembang is classified as very good and complies with acceptable QoS standards. The contribution of this study lies in providing an empirical evaluation of office network performance using real traffic data and offering practical insights that can be utilized as a reference for network monitoring, performance optimization, and future QoS-related studies in similar office environments.

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